Memphis Health Center, Inc. (MHC) provides quality assurance within a health care setting ensuring the organization is continuously following all health care guidelines and regulatory standards. MHC actively monitors and evaluates organization-wide compliance with these measures along with additional, more stringent quality standards established by independent certification and accreditation bodies such as the Joint Commission during its Continuous Quality Improvement (CQI) monthly meetings in addition to regular quality reporting and reviews during each monthly Board of Governors' meeting.

At MHC, we believe quality care requires doing the right thing, at the right time, in the right way, for every patient regardless of background, and achieving the best results possible.

MHC employs a full-time Quality Assurance (QA) department whose operational goals are to continue providing:

Patient Satisfaction – Providing a well-being relationship with our patient through educational resources and measuring patient the quality of care provided from the patient perspective.

Clinical Indicators Monitoring – Key health indicators for performance and health outcomes are regularly measured providing clinical staff and social service staff with an invaluable tool in the evaluation of outreach, education, and disease/condition management efforts to be continuously evolved based on effectiveness and positive results. These assessments incorporate national, local, and historical data to create quality health indicator benchmarks and goals against which actual results are compared.

Safety Measures – Providers diagnoses and treatment recommendations are studied by qualified peers to ensure that the medical care intended to benefit patients is not causing harm and is medically necessary.

Patient-Centered – Patient care must be responsive to individual patient preferences, needs and values. Patients have authority over their own medical care, and their input must guide clinical decision-making.

Effectiveness – Medical treatments must be based on scientific knowledge, and must produce beneficial, measurable results.

Plan-Do-Study-Act – Depending on their aim, management and/or clinical leaders choose promising changes and use Plan-Do-Study-Act (PDSA) cycles to test new initiatives quickly on a small scale, see how it works, and refine as necessary before implementing on a broader scale.

If you have a concern…
If you have any concerns, suggestions, complaints, or recommendations regarding the quality of patient care and/or safety within any Memphis Health Center location, please do not hesitate to contact a Quality Assurance & Risk Management Department representative by email at tonnette.henderson@mphshc.org or by phone at (901) 261-2004.