We know how important reliable information is to you and your family when making health care decisions. When a health care organization seeks permission to provide services to the public, the organization must demonstrate a commitment to providing safe, high-quality health care and to continually work to improve that care.

Individuals receiving care, staff, and the general public are encouraged to notify the Administration of Memphis Health Center, Inc. of any concerns relative to care or safety by contacting one of the following individuals:

• Tonnette Henderson, Manager of Quality Assurance/Risk Management
  Email: thenderson@mphshc.org and/or (901) 261-2004
• Iris Taylor, Clinical Nurse Manager
  Email: itaylor@mphshc.org and/or (901) 261-2016

The mission of The Joint Commission, a national leader in setting healthcare accreditation standards and services, is to ensure that health care organizations continuously improve the safety and quality of care provided to the public. The Joint Commission periodically evaluates Memphis Health Center's compliance with nationally established health care standards and determines whether, and the conditions under which, accreditation should be awarded to the organization.

The Joint Commission standards deal with organizational quality, safety-of-care issues, and the safety of the environment in which care is provided. Requests for information or concerns regarding safety and the quality of care provided on a continuous basis by Memphis Health Center, Inc. should be addressed to:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Business: (800) 994-6610 or Fax: (630) 792-5636
or
E-mail: complaint@jointcommission.org

The Joint Commission will acknowledge all requests and evaluate all relevant information about the organization's compliance with applicable standards.

Patients and their families, patient advocates and advocacy groups, and members of the community for whom services are provided may contact The Joint Commission without fear of reprisal. Employees may also report their concerns to The Joint Commission without fear of retaliatory disciplinary action.